In Search Of Heroes Program

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June 19, 2005

"Conflict Resolution- When Personal Safety is an Issue" by Maria Boomhower

Conflict generally arises by having your needs, desires,
perceptions and values challenged.

When a person feels that their values are being challenged
they generally respond the strongest. Inwardly they feel their
personal safety threatened and desire to stop that threat.

Issues not dealt with, can become a trigger for the people involved.
We can see the reason when we look at the three parts of
the resolution.

Content: Is the issue to be resolved.

Process: How we talk to and treat each other.
Allowing people to feel heard and acknowledged.

Emotion: How we feel about what happened. If we are
angry, we shut down our thinking process and the conflicts
rarely get resolved.

Many things trigger emotions; the history between the people
or organization, the issue or events.

One important aspects is not to jump into solution right away.
Many times important elements or ideas can be over
looked. As well, when we don’t give people a chance to
come up with their own solutions, we disempower them.
It is essential when you want a strong working team to
give the belief of trust in the other person to come up with
his or her own solutions whenever possible.

In business, there are situations where time is of the
essence, and you need to act, however, done too often will
lead to a breakdown in trust and performance by workers
and partners.

It is important not to generalize. Stating observable facts
in a neutral tone with open the doors to resolution. People
who feel attacked will close down and fight and solutions.
There are many aspects to conflict resolution and some
things seem like they are harder to deal with. However, in the
end, when trust and respect are a part of your atmosphere, you
will find greater success and achievements in all of your endeavors.

To read the full story and find out different styles that you
can use, read the ezine article titled
Conflict Resolution Training -When Safety is an Issue at:
EzineArticles.com

P.S. If you like what you're reading in this
newsletter, you'll love the book,
'Perceptions, How to discover what you are really seeing
and how it affects your belief system.'
It's an interactive manual that takes you through the steps
to help you overcome challenges in communicating and
connecting with others.
Perceptions-Understanding What you are Really Seeing.

Posted by isoh at June 19, 2005 06:46 PM

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