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October 16, 2006

"Part 1: Michel Fortin's In Search Of Heroes Inteview" by Ralph Zuranski

Michel Fortin and Sylvie Charrier found their soul-mate in each other and were recently married. Just before their marriage, Sylvie discovered she had a lump in her breast that was cancerous.

She is one of the internet heroes I have yet to interveiw because both my parents are near death and on hospice. It is a full time job keeping them alive.

Sylvie and Michel are sharing Sylvie's experiences with regaining her health in her blog at: BreastCancerVictory Michel's heroes interview was so inspiring, I felt moved to publish it in the In Search Of Heroes Blog.

Michel's response to his wife's health challenges is simply amazing. When you read his interview, you will realize why I chose him as one of my heroes. When you read about Sylvie's pathway back to health, you will understand why she is one of the most inspiring people I have ever met.
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Ralph Zuranski: Hi, this is Ralph Zuranski. I’m on the phone with Michel Fortin Fortin. He’s one of the leading copywriters in the world today. He is so successful in his writing that he’s helped a number of the Internet marketers achieve $1 million dollar days in sales. He has been at a number of the Internet conferences that I’ve taken photos at and run the computers, and I have to say that Michel Fortin knows more about copywriting and testing copy than anybody that I’ve ever met.

I think that’s one of the reasons why he’s such a great teacher and also such a great copywriter is he tests every aspect of copywriting to find out what works and what doesn’t. I know that most of the time on any of the copywriting pieces that he creates, he has like four or five tests all run simultaneously on the color, the fonts, the placement of images. I mean it is truly amazing. He is a scientist when it comes to developing copywriting that really works. How are you doing today, Michel Fortin?

Michel Fortin: I’m doing well, Ralph. Thank you very much for asking.

Ralph Zuranski: I really appreciate you taking your busy time. I know you get like a thousand emails a day and you’re in incredible demand. I hope that’s not all spam.

Michel Fortin: Oh, actually those are real emails. I probably get two or three thousand emails that include spam.

Ralph Zuranski: Well, I remember that you’re one of the first people to help volunteer with the “In Search of Heroes” program back at the big seminar when I put the wrong name on your photo.

Michel Fortin: Yes, that’s right.

Ralph Zuranski: I was so embarrassed. You contacted me and said you’ve got somebody else’s name on my photo. I think that endeared you to me immediately. I was so embarrassed.

Michel Fortin: Well, I didn’t mind it so much. The other guy looked – he was a little bit better looking than me.

October 12, 2006

"Be Uniquely Ubiquitous" by Michel Fortin

Listen to the Interviews of the Leading Entrepreneurs in the World Who Are Heroes That Are Pursuing Their Dreams With Every Ounce of Strength and Faith.
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Michel Fortin is a direct response copywriter, author, speaker and consultant. His specialty are long copy sales letters and websites. Watch him rewrite copy on video each month, and get tips and tested conversion strategies proven to boost response in his membership site at http://TheCopyDoctor.com/ today.
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Many have asked me, "Mike, why have so many dotcoms crashed when they were unique?" They explain, "You preach that being unique is a prerequisite for being successful -- but if these companies were unique, why did they fail?" Good question.

Of course, there are many variables, here. From poorly managed funds to untested and unproven business models, I also believe that many dotcoms have fallen because they *were* unique.

Let me backup a little.

I've mentioned many times in this editorial that you need to stand out like a sore thumb (e.g., niche marketing being one example). With so many competitors on the web, if you're not unique in some way, be it with the product, package, target market or delivery, you'll just appear like everyone else.

No one will see a benefit in buying from you any greater than your neighbor. (For many people, your website will thus look like one huge blur. Everything will seem repetitious.)

You need to be unique, true. And many dotcoms were. But many of them failed miserably since their business models, which may have been unique, were never tried. Pundits predicted that uniqueness would give firms a winning edge in today's new "e-conomy." But they failed for myriad reasons, including the fact that they were only unique in concept, not in practice.

In other words, you need to "do" something unique and not just "be" unique. Simply stated, you need to focus on your target market -- i.e., you must offer something unique or something in a unique way -- so that it benefits the people you sell to.

Being unique is one thing. Catering to the needs of a specific group of people or businesses is entirely different. I've seen many dotcoms that had unique product ideas -- ideas that had a lot of potential. But many of them failed to denominate their "uniqueness" in terms that benefited the clients they served.

In short, it's about value (or specifically, perceived value).

The cliché "unique selling proposition" (or USP) may surely be a worn-out platitude, these days. But take a closer look at this phrase. In fact, consider the last word, "proposition," for a moment. It means exactly what it says -- you need to propose (i.e., offer) something in a unique way. You need to bring value to the table ... And not just something unique.

Of course, I can have some newfangled, totally unique web widget, supported by an elaborate website that cost millions to erect and enough venture capital to back it up. Of course, I can also successfully pitch my new idea to only those people who will be interested, which are more venture capitalists.

And of course, I can also position my widget for mass-market appeal and deployment, knowing full well that trying to please everybody and make a profit, in a very short amount of time (which is considerably shorter online), is EXTREMELY risky.

But if my unique widget has never been tested in a commercial context, especially if I failed to find out and express not just how different my widget is but why it is different (and how that difference directly benefits my prospect), there will never be enough money in the world to make it successful.

So, forget words like "quality," "service," "number one" and especially "unique." Nobody cares about them. You must focus on what you bring to the table -- because that's what clients, be it people or businesses, are really seeking:

Benefits or results, not products or services. You need to denominate, as specifically and quantifiably as possible, the value your unique idea offers. Let me repeat this, since it is so important: Don't focus on how unique you are -- focus on how your uniqueness directly benefits others.

In the last year alone, I've seen many dotcoms that have spent their entire marketing budgets on branding and/or mass-market deployment, without any testing whatsoever or with all their funds set on just one, single revenue-generating activity. So once the economy slowed down (as it has), they went belly-up.

Look at those "unique" business models that have truly become successful ... Many began as mere tests: Many flopped and many skyrocketed. But in either case, there were no risks or huge VC funds involved. Those that worked, flourished. It's like the process of natural selection. (By the way, I urge you to read Evan Schwartz' book Digital Darwinism.)

Take Yahoo!, for example. It was a project put together by a bunch of university grads -- originally called "Yet Another Hierarchically Organized Oracle." Even Amazon's success was a fluke. Jeff Bezos admitted, in a recent speech to the Harvard Business Review, that Amazon was the result of one big test ... Of course, coupled with a lot of research and risk.

Nevertheless, here's something to think about.

How many visitors enter your website's home page and leave the moment they hit it? How many visitors apparently "love" your website, and even email or call you to tell you how much they do so, but never seem to buy? Converting browsers into buyers or one-time customers into repeat customers can be a struggle.

Having a unique selling proposition, on the other hand, will enable your visitors to know precisely, in an instant, your value -- such as how you are different and not necessarily better than all other choices. It will encourage far more visitors to explore your site, convert more browsers into customers and give your customers a reason to buy from you.

Your USP is that single, unique benefit, appeal or promise that you offer -- one that no other competitor offers. Most businesses cannot express the USP of their company, product or service, much less have one to talk about. It should be the one, unique advantage you deliver -- be it your marketing, benefit, delivery, price, service, choice or exclusivity.

How do you know if your USP will be successful? The surest way is to first identify a void or niche in the market that you can fill. If a niche exists, it's obviously because no one has filled it. If you have a product or service that can fill this void, you are half-way there. (If not, find a way to fill it. This is the single, greatest source for new product ideas.)

Second, determine if people want it filled. This is an extremely important step -- one that many of the "dotbombs" neglected. Everybody needs, say, pre-arranged funeral services. But not everybody wants them. Therefore, to determine if there is a need to fill such a void, do some research. (You can accomplish this through surveys, market research, newsgroup and discussion lists, etc.)

If there is, then you are in a "unique" position ...

Listen to the Interviews of the Leading Entrepreneurs in the World Who Are Heroes That Are Pursuing Their Dreams With Every Ounce of Strength and Faith.
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Michel Fortin is a direct response copywriter, author, speaker and consultant. His specialty are long copy sales letters and websites. Watch him rewrite copy on video each month, and get tips and tested conversion strategies proven to boost response in his membership site at http://TheCopyDoctor.com/ today.
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October 10, 2006

"Take Your Visitors By The Hand" by Michel Fortin

Listen to the Interviews of the Leading Entrepreneurs in the World Who Are Heroes That Are Pursuing Their Dreams With Every Ounce of Strength and Faith.
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Michel Fortin is a direct response copywriter, author, speaker and consultant. His specialty are long copy sales letters and websites. Watch him rewrite copy on video each month, and get tips and tested conversion strategies proven to boost response in his membership site at http://TheCopyDoctor.com/ today.
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"What am I supposed to do?"

That's a question your visitors may be asking, and one you need to avoid at all costs. It's like a disease that will do nothing more than cost you sales and traffic. The solution is to "take them by the hand." Tell or show them, literally, what you want them to do -- even if it's simple or obvious.

Adding "hand-holding" components to your website is not just about Web usability, it's about directional marketing. In order to encourage longer stays, repeat visits and, of course, online sales, you need to direct your audience to take action. And you need to make it easy for them to do so, whether you're directing them to click, join, enter, type, download or buy.

If you don't, with today's leery and click-happy audience your site will be no more than a passive, electronic billboard -- a mere blur. Your website may be a beautiful work of art, and it may also drive traffic because of its educational or entertainment value. But if they ask, "what am I supposed to do," you may in turn be left asking, "why is my site not making any sales?"

Rick Olson, in his now defunct Internet Business Informer ezine, said it best: "While there is debate on whether the Web is all about direct marketing or branding, the fact remains that you probably want to elicit some kind of response from your visitor." I concur.

In fact, even big-brand sites like Coke.com and Nike.com, whose purpose is to increase brand awareness and build brand equity, use direct marketing.

On the other hand, while the Internet offers us the ability to gain the attention, consent and response of such a discerning audience, I also admit that succeeding in doing so is a whole different issue. I'm far from being a Web usability guru, like Dr. Jakob Neilsen. But what I do know, from experience and research, is that much of the Web still lacks a certain friendliness.

It lacks *direction*.

Specifically, when I conduct critique consultations I notice that about 85% of the sites I analyze fail to adequately lead visitors to take some kind of action, be it through the copy, design or navigation. When I visit some of these sites for the first time, I ask: "What am I supposed to do?" Obviously, if I feel that way, most visitors probably feel the same way, too.

Studies show that a large majority of sites are confusing to, or misunderstood by, their target audiences. According to UK Internet marketing consultant Joe Gregory, 97.7% of the sites that his company evaluated failed or are poorly marketed, and 82.2% of them lacked a clear objective.

For example, he found that it was difficult to find the phone number on sites that encouraged people to call, and that it was a challenge, if not impossible, to order online on sites that sell products.

(Joe Gregory found that some sites even omitted prices. In my experience, websites also frequently "hide" their order forms, making them inconspicuous at best.)

During the early days of the Web, when it was mostly populated by programmers, the Internet was filled with technical jargon. The need to design websites and have them communicate in a way that most people can understand was nonexistent. The pioneers and the first "colonizers" of the Web understood the dynamics of the Internet. They easily recognized links, markup, files, tags, network protocols, and so on. This is no longer the case.

Few people will buy from a website that confuses them in the slightest. In fact, according to Gregory's research mentioned earlier, 46.6% of the sites his company evaluated targeted a general audience or used a language that only experts would understand.

As more people enter the Web for the first time, the online population of "newbies" continues to grow. Of course, people don't remain newbies forever. But even users who are a little more technologically savvy can get easily confused by a poorly thought-out website. When visiting a site for the first time, they become newbies all over again as every site has its own style, focus, copy and message.

Therefore, it's extremely important to use words, layouts and navigational structures that help the visitor to navigate your site and find what they want while strategically directing their actions. By doing so, you will immunize your website against this lack of direction. Now, there are many ways to accomplish it. And to list the steps within the confines of this article is impossible -- our resident site reviewer, Ralph Hilliard of WordNetUniversity.com, has a site completely dedicated to the subject.

But here are some of the most obvious ones:

Above all, start a heading with a verb, which tells people exactly what to do or what they will be doing. For example, if a link leads to your guest book, use the words "sign (or view) our guest book," rather than just "guest book." If the link leads to a product description page, include the words (benefits, too), "Discover how life-altering widgets will give you up to 179.3% more of [whatever the benefit is]."

Without overdoing it, include the words "click here" (or something to that effect) within text links. If your site offers thumb nailed images for example, include "click to enlarge" somewhere near the image. In short, show visitors not only what they must do, but also what they *can* do. You would be amazed to know how many of your visitors fail to do something just because they don't know it is possible.

More importantly, keep your links underlined. Web designers often opt to remove them for esthetic reasons, such as with the use of style sheets or javascript. But underlined links are important visual guides; without them, the majority of people will not know the link exists and will inadvertently ignore it. Take a look at Engage.com. The links contain either underlines (even within graphical texts) or the words "click here."

Include navigation bars with links on the top, side(s) and bottom. In other words, make it easy for your visitors to know exactly where they are at any time, as they read or scroll down your webpage, and where they can go next. Of course, if your page is small and fits within a window at the smallest resolution, offer only one -- and use common sense. But if a visitor needs to scroll, in any way, make it easy for them to know at the very least how to return (such as with "back to top" links, evenly distributed throughout).

The reverse is also true. If you want your visitors to do one thing and one thing only, then don't distract them with too many links, particularly external ones that can easily take them away from your site. (This is particularly true with long copy or direct response websites.) For example, if you offer too many choices, users will find it hard to make a decision. Instead, offer more choices further in the site based on the specific path(s) a user follows.
Essentially, realize that directional marketing is important and will be more important as time goes on. If your site does not direct its visitors to take some kind of action, or fails to lead them to some sort of outcome, then you will need to seriously rethink your site's purpose and strategy.

The more qualified your visitors are and the more compelling your message is, the higher will be the percentage of visitors that will buy. Or that will refer others. Or that will return to the site. Or that will join your mailing list. Or ...

Listen to the Interviews of the Leading Entrepreneurs in the World Who Are Heroes That Are Pursuing Their Dreams With Every Ounce of Strength and Faith.
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Michel Fortin is a direct response copywriter, author, speaker and consultant. His specialty are long copy sales letters and websites. Watch him rewrite copy on video each month, and get tips and tested conversion strategies proven to boost response in his membership site at http://TheCopyDoctor.com/ today.
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October 06, 2006

"Priceless Publicity For The Pennywise" by Michel Fortin

Listen to the Interviews of the Leading Entrepreneurs in the World Who Are Heroes That Are Pursuing Their Dreams With Every Ounce of Strength and Faith.
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Michel Fortin is a direct response copywriter, author, speaker and consultant. His specialty are long copy sales letters and websites. Watch him rewrite copy on video each month, and get tips and tested conversion strategies proven to boost response in his membership site at http://TheCopyDoctor.com/ today.
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Undeniably, there are innumerable advertising and publicity opportunities, especially free ones, online. And listing all of them, even a good number of them, within the confines of this simple editorial is impossible. But there is a handful of free publicity tactics I have personally used in the last five years that have worked very effectively in my practice.

I recommend you try them.

They say that, on the Internet, "content rules." Accordingly, contributing content to the media is an effective tactic. For example, writing an article relative to your area of expertise and submitting it to any publication, website, discussion list or email newsletter (including offline media), which deals in the dissemination of related information and at the same time targets an audience that logically fits into yours, is good.

Educational or entertaining content is always highly sought after, even offline. But online it is more so, as editors constantly crave good quality content. Any channel, be it publication or medium, that targets your market without directly competing with you (even competitors, in some cases) will likely be open to publishing your article, for free, in exchange for limited exposure to their readers or viewers.

But again, the trick is to find those publications that are read by qualified audiences. The more niche-oriented they are, and the closer such audiences fit into your target market, the higher the quality of the reader (and subsequently visitor or prospect) will be. For tips on how to find and target markets, particularly through third parties such as media, ezines and websites, I suggest reading my article "How to Target Your Perfect Customer."

In other words, the key is to become your own publicity and sales promotions writer. Since credibility is an important component of doing business on the Web, contributing articles for free carries many advantages. For example, it not only increases your business' visibility in front of qualified eyeballs, it also establishes your expertise in a given field.

Therefore, add a byline to everything you write. It's a short note at the end describing who you are and what you do along with your website address. One of the most effective bylines is one in which you offer something for free, such as a free subscription to your newsletter, a free software or service, or a link to additional content. For example, when I submit articles, I use as a byline the following short resource box:

Michel Fortin, the http://SuccessDoctor.com/, is an author, marketing consultant and college professor. If you like the ideas expressed in the article, then you'll love the entire book, "The 10 Commandments of Power Positioning." Download it for free by visiting http://SuccessDoctor.com/free/.

Offer something in return for their time -- the time they take to visit your site, read your content or buy your product. It is an effective tool and simply common sense. Since the goal is to establish yourself as an expert in your field, by not offering something for free as a gesture of appreciation it can harm you. Bylines that only "push" people to do something can often lessen the credibility you attempted to create with your article. You appear more promotional than educational.

Similarly, another effective free publicity technique is by being a guest on as many of the radio, Internet and television talk shows as possible -- even programs that consist mainly of guest or expert interviews. Like editors seeking fresh content, talk show producers are constantly seeking guests and topics. You can even offer your expertise as a way to regularly contribute to a show, column or event on a related subject.

A client of mine, a plastic surgeon, is always asked to join a panel of guest experts on a weekly talk radio show -- one that deals specifically with health and beauty issues. He is also a contributing columnist for a local newspaper, and his weekly columns appear in the paper's health and lifestyle section.

Any business owner can achieve similar notoriety.

In general, since the Internet is not subjected to the rules and regulations of conventional broadcast authorities, it is therefore filled with streaming radio stations, even numbering in the hundreds of thousands. (Often, they are only one-person operations, broadcast from small offices or homes.

Of course, due to their large number and small size, most of them are unknown. But there are some that are quite popular, with audiences as large as several hundreds of thousands of listeners. For example, two popular Internet talk shows that deal mostly with business and marketing issues -- and that I like -- are The Mike Litman Show and The Moneyroom Show.

Becoming a guest on such shows is much easier to achieve than most people realize. All you need to do is write a letter or email to the producer, and then follow up with a phone call (or visit, if the program is located in your area). This letter is similar to a query letter one sends to editors for a topic suggestion or article submission. Your chances of being accepted are greater if you emphasize that your topic, expertise or product is of interest to their audiences.

In conclusion, keep in mind that you are only limited by your imagination. Free publicity and advertising opportunities are everywhere when you think creatively. But if you're not at least contributing articles to publications and websites that cater to your target market, you are losing out on one of the most effective, free traffic generation opportunities on the Web. Simply find out where your market congregates, and find ways to put you, your business or your product in front of them.

... And consider adopting a new vocabulary -- like "viral glue," perhaps?

Listen to the Interviews of the Leading Entrepreneurs in the World Who Are Heroes That Are Pursuing Their Dreams With Every Ounce of Strength and Faith.
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Michel Fortin is a direct response copywriter, author, speaker and consultant. His specialty are long copy sales letters and websites. Watch him rewrite copy on video each month, and get tips and tested conversion strategies proven to boost response in his membership site at http://TheCopyDoctor.com/ today.
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October 05, 2006

"Diversify Your (Marketing) Portfolio" by Michel Fortin

Listen to the Interviews of the Leading Entrepreneurs in the World Who Are Heroes That Are Pursuing Their Dreams With Every Ounce of Strength and Faith.
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Michel Fortin is a direct response copywriter, author, speaker and consultant. His specialty are long copy sales letters and websites. Watch him rewrite copy on video each month, and get tips and tested conversion strategies proven to boost response in his membership site at http://TheCopyDoctor.com/ today.
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When I hear marketers talk about new search engine strategies, optimization techniques, submission software and review fees, it befuddles me to see there are still some web marketers out there who rely heavily on them. Search engine strategies are important and an essential part of a marketer's portfolio, but they are not, and should never be, the ONLY source of traffic.

A well-balanced marketing portfolio consists of a combination of strategies that are executed synchronously, diligently and intelligently. While marketers must never discount the search engines, a savvy marketer's portfolio must go beyond them.

Look at it this way: many reputable entrepreneurs, like Robert Allen, Corey Rudl and Terry Dean, state that the surest way to achieve wealth is through multiple streams of income. Online a similar approach exists, for the surest way to achieve success on the Web is through multiple streams of visitors and sales.

Your traffic must originate from different sources. The adage "don't put all your eggs in one basket" applies, here. Whether you write articles, buy classified ads, exchange banners, bid on keywords, publish content, or submit to the search engines, your marketing efforts must never rely on a single source.

An individual traffic source may generate just a small stream of visitors, but when multiple traffic sources are added together, the total equals a high and consistent stream of visitors. Of course, a single source may be more rewarding and effective than others. But like prudent financial investing, the key is to diversify by investing your marketing efforts into multiple sources.

Sales are no different. If your business consists of only one website, or if it sells only one product, diversify your sales and develop additional streams of income. For example, join third-party affiliate programs to sell related, non-competing products. Sell back-end products to your current clients, or monetize your opt-in subscriber list with special offers. Sell ad space on your website, and develop a second, third and even fourth website to sell other types of products or services.

If one source of traffic or sales depletes, dries up or shuts down, the loss is minimal when compared to the whole picture.

However, visitors and sales are not enough. Credibility these days is an issue that the Web has brought to the forefront. With its vastness, privacy issues, security risks, and non- physical nature, the Internet adds a third dimension to the mix: the need to create multiple streams of "partners," through "affiliates", "joint ventures", "subscribers", "referral sources" and so on.

When compared to traditional offline businesses, partners are more important than ever before. From affiliate programs, free publicity opportunities, and joint venture deals, to exchanges of products, ads or prospects with others, developing partners is an area to which the Internet gives unprecedented leverage.

It is also the area on which the other two highly depend. Why? Because it is never enough to simply attract visitors. And it is never enough to simply sell visitors -- as strange as that may seem. If you don't believe me, ask the following:

Are your visitors highly qualified? Or are they merely curious? Are they impulsive and trusting? Or are they leery and skeptical? Are they only buying once? Or are they buying again and again? Are they silent? Or are they telling the world about you?

All three (visitors, partners, and sales) are essential in the development of a successful online business. So regardless of the marketing tactic, a successful marketing portfolio is a diversified one -- it consists of numerous strategies. And more importantly, it is focused on three core elements:

Building Traffic
Building Trust
Building Sales

Therefore, keep in mind that every single marketing activity you perform, including the use of search engines, must revert to, result in, or improve upon any, if not all, of those three. Look at the successful marketers out there. Many of them will tell you that their success is not based on a single source, but on many. They are focused on all of the above three areas.

Unfortunately, the Web is replete with marketers who rely on search engines alone for their traffic or on a mere handful of tactics that amount to meager results. If you work with only one traffic-building source, one income-building source and one credibility-building source, your business will do poorly.

Although far from being comprehensive, here's a brief list of tactics that aim at building streams of visitors, partners and sales. Look at adding different streams to your portfolio:

Write articles on your industry or area of expertise and submit them to email newsletters and other non-competing sites visited by your market. Buy classified ads in such publications. For example, use directories that list ezines and newsletter.

Bid on keywords in pay-per-click search engines to locate the engines you want. Use online keyword suggestion tools to find targeted keywords, or actual software that runs on your desktop. And the more targeted the keyword is, the more targeted your visitor will be.

Adding new businesses, new websites and new products to your portfolio can add substantially to your income. But your current situation can always be improved. Converting clicks into customers is one thing, but converting a one-time customer into a lifetime customer is another. Thus, look at improving your website's copy and add pop-ups to increase subscribers, sales and affiliates.
In any case, think like a savvy investor. Expand, balance and diversify your online marketing portfolio. If you do, you will certainly multiply your chances of online success.

Listen to the Interviews of the Leading Entrepreneurs in the World Who Are Heroes That Are Pursuing Their Dreams With Every Ounce of Strength and Faith.
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Michel Fortin is a direct response copywriter, author, speaker and consultant. His specialty are long copy sales letters and websites. Watch him rewrite copy on video each month, and get tips and tested conversion strategies proven to boost response in his membership site at http://TheCopyDoctor.com/ today.
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October 04, 2006

"Blog Your Site to Unblock Your Traffic" by Michel Fortin

Listen to the Interviews of the Leading Entrepreneurs in the World Who Are Heroes That Are Pursuing Their Dreams With Every Ounce of Strength and Faith.
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Michel Fortin is a direct response copywriter, author, speaker and consultant. His specialty are long copy sales letters and websites. Watch him rewrite copy on video each month, and get tips and tested conversion strategies proven to boost response in his membership site at http://TheCopyDoctor.com/ today.
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About twenty years ago in his book "Megatrends," John Naisbitt predicted that our society will become not only more high-tech but also more high-touch. This trend, which has increasingly pervaded our fast-paced, Internet-oriented culture in the last decade, was the focus of a spinoff book entirely dedicated to that single prediction.

While Naisbitt never mentioned it directly, my interpretation is this: the more technology-driven we become (i.e., the more automated and robotic we become, as is the case with the web), the more we will crave and seek out human interaction.

It's human nature, for we are social animals. And in spite of the Internet being touted as a tool of automation, efficiency and convenience, it will never replace the shopping mall. We need to communicate and interact with others. We need to socialize with (or at least be around) other people.

Online, Naisbitt's prediction-turned-reality takes the shape of actions marketers take to humanize their digital presence by giving their electronic facade, if you will, a human face.

From as simple as a message board, an ezine or a discussion list, to as complex as an online community, live person chat capability and customer relationship management, marketers do (and should do) what they can to humanize their websites.

People want to deal with people and not computer monitors. Call it the need for trust. Call it desire to interact. Call it the fear of making bad decisions. But whatever you call it, remember that it is only human. And you can't change that.

But one online tactic is growing in popularity. Although it's been around for a while, people are beginning to recognize its place in the world of Internet marketing. Moreover, it's an effective way for visitors to get acquainted with the people behind the website, and offers a way for people to connect.

For marketers, the benefits are many. It can help to not only humanize but also magnetize a website, and it can leverage a viral marketing campaign by creating a certain buzz about the business. In other words, it can become a marketing tool that can enhance a website's traffic, publicity and stickiness.

It's called web journaling or logging (or simply "blogging").

Most news-oriented sites (websites that have pages dynamically generated and updated for the purpose of adding news items on their web pages) started this trend way back in the early days of the web -- that's about five years for you and me, kids.

But today, blogging is taking over the web by storm. A person can use their blog to add personal (and professional) ideas, comments, news, opinions, links and so on. In short, it helps to add a certain voice and personality to the website, giving in to that social necessity Naisbitt described earlier.

According to Rebecca Blood, in a web essay on blogging:

"(A) weblog provides many advantages to its readers. It reveals glimpses of an unimagined web to those who have no time to surf. (...) There are topic-oriented weblogs, alternative viewpoints, astute examinations, short-form journals, links to the weird and notebooks of ideas."

According to an Inc.com article, while the vast majority of weblogs consist of "hobbyists who publish their own daily wanderings using the Internet's vanity press," marketers are using them as loyalty-building tools or forums in which they subtly promote their skills and expertise.

Blogs are relatively easy to install. Most of them use simple CGI scripts and some of them are free. For example, Open Journal is a downloadable snippet of CGI. There's also Grey Matter, MovableType, pMachine and WordPress.

However, a popular one (and it's free), where no knowledge of CGI is required, is Blogger.com or TypePad.com. All you need to do is register and paste a snippet of HTML code on your website. Thereafter, all that's required is logging into Blogger.com and adding your daily tidbits, comments and ideas.

You can use it to add news items about your website or online business, or to post thoughts and opinions about your field, product category or industry. For a complete guide to blogs, see a list of tools that enable blogging.

Two of my favorite blogs, which I visit and read on a frequent basis, are those by Chris Locke and Anne Holland.

Chris Locke (or "Rageboy") is the co-author of "The Cluetrain Manifesto" (for more, see Cluetrain.com), which is a book professing the concept that the Internet is not composed of computers, companies or even consumers for that matter but of conversations. His blog is always full of Locke's insights and intelligent scatterings.

Anne Holland's Marketing Sherpa is a great blog. I've been an avid reader of Clickz.com and particularly of Holland's own website. She even maintains a secondary blog dedicated to the information business, in which most of us marketers are, at contentbiz.blogspot.com.

Other blogging tools and directories can be found at:

http://www.free-conversant.com/
http://www.weblogs.com/
http://www.weblogger.com/
http://lukwam.com/
http://www.farook.org/
http://www.blogspot.com/
http://www.daypop.com/
http://www.blogfinder.com/
http://www.bloghop.com/
(And of course, there's mine at MichelFortin.com.)

Nevertheless, both Naisbitt and Locke are telling us something ominous to which marketers must heed. The opening statement of Cluetrain.com proclaims, "If you only have time for one clue this year, this is the one to get: We are not seats or eyeballs or end-users or consumers. We are human beings -- and our reach exceeds your grasp ... Deal with it."

Listen to the Interviews of the Leading Entrepreneurs in the World Who Are Heroes That Are Pursuing Their Dreams With Every Ounce of Strength and Faith.
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Michel Fortin is a direct response copywriter, author, speaker and consultant. His specialty are long copy sales letters and websites. Watch him rewrite copy on video each month, and get tips and tested conversion strategies proven to boost response in his membership site at http://TheCopyDoctor.com/ today.
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October 02, 2006

"What's Up With That UPA?" by Mike Fortin

Listen to the Interviews of the Leading Entrepreneurs in the World Who Are Heroes That Are Pursuing Their Dreams With Every Ounce of Strength and Faith.
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Michel Fortin is a direct response copywriter, author, speaker and consultant. His specialty are long copy sales letters and websites. Watch him rewrite copy on video each month, and get tips and tested conversion strategies proven to boost response in his membership site at http://TheCopyDoctor.com/ today.
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In a recently published article, entitled "What's Your Visitor's UPA?" may have confused some of you. One reader emailed me asking for more information.

Essentially, the article was based on the fact that we think in relative terms. And if your copy doesn't cater to this natural, human propensity, your readers will make assumptions that might not work in your favor.

I call this tendency "UPA," or "unconscious paralleled assumption." It means that people will unconsciously assume there's a parallel between one part and another (or its whole), even if the two are totally unrelated.

For example, you visit a department store and notice that the shelves are dirty, cheap and unprofessional-looking. You will naturally assume, at an unconscious level, that the business behind it or the products it sells are just the same... In other words, dirty, cheap and unprofessional.

In my article, I used an example one of my students pointed out one day in class. He asked: "What's the difference between a tennis ball and a soccer ball?" He continued, "It's not that one is small and the other is big, or that one is yellow and the other is black-and-white, which is what most people will say... The difference is SIZE or COLOR."

Marc, the confused reader, then emailed me with the following:

"I read your latest article with great interest. I understand most of it, except for the point you were trying to make with the chair and table, as well as the point with the tennis ball and a soccer ball. Quite frankly, I've read it over and over again, but I simply don't get it. You seem to be saying that the difference is not their size, it's their size? This makes no sense to me, and whatever the point is that you're trying to make to me is less than obvious. I'm feeling cheated, like I've missed the joke that everyone's howling over. It's leaving me so uncomfortable and baffled that I'm moved to write this inquiry for further explanation."

Here was my answer...

Marc, don't feel cheated because in reality you are proving my student's point. You are thinking in relative terms, which is how most people think. (As a matter of fact, you just did it, yourself, when you said, "I'm feeling cheated, like I've missed the joke that everyone's howling over.")

If I'm describing two different sizes (or colors or whatever), I'm not directly answering your question but merely implying the difference by simply describing two different characteristics. I'm only relating the difference by making a comparison between the two, in other words.

Essentially, by "difference," I want to know WHAT makes them different and not HOW they are different. If I use a comparison, at best responding in such a manner can only imply the difference.

Here's a really simple example. If I asked you what color is the sky, rather than telling me "blue" (which is the direct, logical answer), you'll probably answer with "it's the same color as my car," "it's not red," etc. In other words, you are relating it to something else.

You're thinking in relative terms.

Most of us do. And most of your prospects and visitors do, too. You were baffled, which is the point I tried to make. We think in relative terms. And your copy must work to appeal to this behavior. The last thing you want to do is confuse your prospects. If they are, they'll click away. Fast.

Many websites have copy that only the seller or webmaster understands — content that may be understood by only one segment of the population but is harder for others to understand. So, use comparisons, analogies or metaphors so that the mind can understand what it is being told.

Let's say you sell real estate. You want to convey to your audience the sheer size of a piece of land you're attempting to sell. But if your copy only says "140 acres of land," this is only a logical measurement — the mind may still not grasp the meaning (or the value) of "140 acres."

The reader may ask, "What's the size of 140 acres, anyway?" The mind thinks in pictures, not in numbers. And since it thinks in relative terms, it will try to compare 140 acres to a visual equivalent, which will be difficult.

It will be easier for your reader's mind to relate it to something it already knows and to which it can compare it. For example, if you added to your copy, "140 acres is like 200 football fields back-to-back," your mind will now understand because it can relate it to something it knows.

Here's another example. Instead of, "Skin-So-Soft has a complex, lubricating hydra-dermic formula to reduce the symptoms of skin disorders, like skin sensitivity, eczema and psoriasis," say...

"Skin-So-Soft makes your skin silky smooth and soothes nagging itchiness, lubricates unsightly scaling and relieves pain, which are caused by eczema, psoriasis and sensitive skin. Rub it on, and it's like wrapping your skin with a warm blanket that relieves, protects and replenishes your skin."

The long and short of it is this...

Is your website confusion-proof? Is your copy describing your product to your target market in relative terms? Do you describe your offer with something they can understand, appreciate and visualize?

Since your visitors will make unconscious paralleled assumptions (or "UPAs") with your site or product, you better make them good ones.

Listen to the Interviews of the Leading Entrepreneurs in the World Who Are Heroes That Are Pursuing Their Dreams With Every Ounce of Strength and Faith.
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Michel Fortin is a direct response copywriter, author, speaker and consultant. His specialty are long copy sales letters and websites. Watch him rewrite copy on video each month, and get tips and tested conversion strategies proven to boost response in his membership site at http://TheCopyDoctor.com/ today.
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September 27, 2006

"Don't Duplicate... Differentiate!" by Michel Fortin

Listen to the Interviews of the Leading Entrepreneurs in the World Who Are Heroes That Are Pursuing Their Dreams With Every Ounce of Strength and Faith.
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Michel Fortin is a direct response copywriter, author, speaker and consultant. His specialty are long copy sales letters and websites. Watch him rewrite copy on video each month, and get tips and tested conversion strategies proven to boost response in his membership site at http://TheCopyDoctor.com/ today.
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In the competitive marketplace of the new millennium, the demand for specialized products or services will increase. If your site sells everything or to everyone, chances are that your audience will not perceive any greater value in shopping from you than anyone else. Keep in mind that price is *never* an issue -- what's important is the value behind the price.

Price is an arbitrary figure that merely represents the value of an offering. Here's an example: you walk to your local home furnishings store. You ask the sales clerk, "How much for that washer?" to which he responds, "$600." "Wow! That's a lot of money," you exclaim. "The price is way too high for me. I just cannot afford that." This is a typical knee-jerk response.

Moments later, you walk by a car dealership and notice that favorite new car you've been itching to buy for the last month and a half. You walk in. "It's $25,000," says the salesperson. "Wow! That's great!"

You drive it off the lot that same day.

If you could not afford the $600 washer, why could you afford the $25,000 car? So, price is never an issue. In the case of the car, the perceived value matched or surpassed the price, which wasn't the case with the washer -- i.e., the washer was too pricey based on its perceived value.

Therefore, if *your* value is perceived as equal to that of others, naturally the cheapest alternative will win. Price is only a metric -- a currency to which most people can relate. Take the weather, for example. When you meet someone for the first time, the weather will likely be a topic of discussion. In terms of degrees or temperature, the weather is the same for everyone. But "hot" and "cold," however, are different.

Similarly, price is only used when there's nothing to which one can compare your value. (Of course, price is not the only metric, but it is the most common one. Most people easily understand units of dollars rather than value. Value is more subjective and personal.) Therefore, if you're too similar to your competition, price will always be (or become) an issue.

The more unique you are, the less competition you will have. And the less competition you will have, the less substitutable you are (or your product is). And the less substitutable you are, the less elastic the demand for your product will be (i.e., the less important price becomes, in this case).

So, if you try to copy your competition, or trying to promote your offering as one that's better than your competition, like it or not you're only reminding people of that which you are better: your competition! So, don't duplicate. Differentiate! Or as Earl Nightingale once said, "Don't copy. Create!"

Being all things to all people will likely help you to stumble onto some people who will visit your site and respond to your offer -- it's the law of averages. Increase your hits and you will increase your sales. But that's not the problem. The problem, with such an approach, is the fact that you must generate a large quantity of hits in order to produce a certain result.

The more general or broad you are, the more you will need to paint your website or content with broad brushstrokes in order to appeal to everyone. In the end, the traffic you do generate will be just as general or broad.

Even if your product is a perfect fit for some visitors, it will only be a fit for a small percentage. Additionally, the "generalness" you project will likely convey that your value is equal to that of others and that there's no added value in buying from you than in buying from others. This is when price becomes the metric with which people will measure your value.

Additionally, out of the small handful of qualified prospects that hopefully hit your site, a large number of them -- if not all of them -- will likely leave due to your apparent lack of understanding of their specific needs, goals and concerns. In short, the more general you are, the less value you have.

However, the sales you generate will increase dramatically if your site is narrowly centered on a specific theme, product, audience or outcome. And niche marketing has an added benefit: the need to produce a sufficient quantity of visitors to produce similar results will lessen considerably.

Offline, being everything to everyone is understandable to a certain degree since, geographically, a niche will likely be small. Online, however, niche marketing can work since a market will expand, even if it is a small niche.

But it's a double-edged sword. Since the web increases your target market, it also increases the competition as a byproduct. Thus, niche marketing is even more important online since, by narrowing your focus, you both increase your niche AND decrease your competition!

Here's an illustration: let's say that your best client is the corporate executive earning $50,000 annually or more, and that your site receives approximately 200,000 hits per month.

If your site's message aims for the public at large, you have a problem. There will only be a small percentage of that ideal market (i.e., corporate execs earning $50,000) that will hit your site. (And an even smaller percentage will genuinely be qualified for, and interested in, your offering).

For the sake of example, let's say that this percentage is around 0.1%. That means that, out of 200,000 monthly visitors, only 200 will fit your perfect customer profile (and that's a very optimistic figure). And since your site is too general or too vague, an even smaller percentage of those 200 executives -- let's say about 0.5% -- will be truly interested in your offer and eventually buy. In this case, 0.5% (of 200 qualified visitors) would equal to a mere client for an entire month.

Looking at it in reverse it means that, if you want to achieve at least a single sale per month from this ideal market, your site will thus require at least 200,000 visitors on a monthly basis. So, based on the law of averages your marketing efforts will need to multiply exponentially in order to create a high enough quantity of traffic to yield acceptable results.

Now, take the example of another website dedicated exclusively to corporate executives earning over $50,000. However, this site receives a meager 5,000 visitors per month -- admittedly, it's not a lot, especially when compared to the other. But in this case, the percentage of those 5,000 that fall into that site's target market will be 100% -- a 10,000% improvement!

Furthermore, the percentage of interested leads that are in a much better position to buy will be far higher by virtue of the fact that the site centers on their specific needs, goals and concerns. The perceived value of the site, in other words, will be greater in the mind of those specific prospects.

To be conservative, let's say that this percentage is only 5%. It means that out of 5,000 visitors per month, one can achieve 250 sales -- that's 249 more sales than the other (and, on top of that, with only a quarter of the traffic). But let's be a little more conservative for a moment. Let's say that only 1% buys. It's still a remarkable 500% improvement over the other, as 1% of 5,000 visitors equals to 5 sales per month.

Of course, the above example is when all things considered are equal -- I agree that there are many variables, here. But the spirit of this illustration is clear: it took an equal if not lesser investment of time, effort and money to achieve 250 sales per month than it did to achieve a single one.

So, there is much truth to the statement that you will get more with less. And online, where there is so much more of nothing, less is indeed more. Therefore, the paradox is true on the Internet: by narrowing your focus, you will likely broaden your chances of online success.

Jim Banks started selling carpets online in 1998. He admits that, at the time, he knew nothing about it. Says Banks: "I thought that it would be a non-competitive market ('who would want to sell carpet online?' I asked myself) and it would allow me to learn about this whole new Internet thing."

But at first, Jim floundered.

"I showed carpet on the website, sent out samples, and used a wholesaler in Georgia to deliver the goods. I made some money, but it was a lot of hard work. In fact, a lot of hand-holding of customers was required, and my time was a limiting factor in how much money I could make."

But then, Jim had an idea. He adds: "I had read one or two of your articles at the time where you stressed the importance of niche marketing. And after thinking about that, and applying it to my industry, I came up with the idea of selling carpets and area rugs with children's designs (e.g., animals, letters, game boards, etc). Today, things are going very well!" (By the way, see Jim's site at KidCarpet.com.)

In conclusion, here's my advice: if you're looking at starting a business online, first find a niche and fill it. But if you already are doing business online, then narrow your focus to a specific outcome, audience or product. And finally, if you do sell everything to everyone already, I suggest breaking your business down by developing several sites, which sell the same things but targeted towards different segments of your market.

Don't be the best. Be the first. Be unique. Be different!

Listen to the Interviews of the Leading Entrepreneurs in the World Who Are Heroes That Are Pursuing Their Dreams With Every Ounce of Strength and Faith.
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Michel Fortin is a direct response copywriter, author, speaker and consultant. His specialty are long copy sales letters and websites. Watch him rewrite copy on video each month, and get tips and tested conversion strategies proven to boost response in his membership site at http://TheCopyDoctor.com/ today.
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September 26, 2006

"Create, Replicate And Proliferate" by Michel Fortin

Listen to the Interviews of the Leading Entrepreneurs in the World Who Are Heroes That Are Pursuing Their Dreams With Every Ounce of Strength and Faith.
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Michel Fortin is a direct response copywriter, author, speaker and consultant. His specialty are long copy sales letters and websites. Watch him rewrite copy on video each month, and get tips and tested conversion strategies proven to boost response in his membership site at http://TheCopyDoctor.com/ today.
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Each time a new, fast-spreading virus makes its way online, like the recent "Nimda" virus, it's always an opportune time to talk about viral marketing. I like to analyze how we can apply the same dynamics to our Internet marketing efforts, for viral marketing is the most efficient and effective marketing tactic currently in existence. This tactic alone has helped a great number of online businesses to propagate very rapidly.

According to my friend, Dr. Ralph Wilson:

"[Viral marketing] describes any strategy that encourages individuals to pass on a marketing message to others, thus creating the potential for exponential growth in the message's exposure and influence."

Generally, the viral marketing concept is to proliferate the knowledge of your existence on the Web through other people's efforts -- be it through word-of-mouse, referrals, replicable files, link popularity, affiliate programs, joint ventures and so on. Of those, the affiliate program is the most popular and the one used by most ecommerce sites, like Amazon.com, etc.

But let's take a look at some of the other methods used -- namely networking systems, replicable files and leveraged links.

1) Networking Systems
Joint ventures and networking systems are processes through which you are constantly and systematically exchanging leads with your alliance. On the Web, this technique is one in which a systematized method of cross-promotion between you and your alliance through a joint marketing effort is developed. While it is considered unethical to share email addresses, there are many other ways to create systematized networking systems.

For example, the coupling of complementary coupons or special offers from two or more parties that are exclusively marketed to each other's audience is one method. While different, such offers are combined as a single campaign. However, each party member promotes the package to her respective base of clients or subscribers; no contact information is actually exchanged.

Here's an example. You could find a non-competing business -- 1) one that caters to a target market matching yours, and 2) one that offers a product or service that logically fits or can be bundled with yours.

Through a phone call or email, ask that business if it would be interested in creating a special offer, where products from both businesses could be combined into a single, special (even "exclusive") offer, and promoted to each party's respective market, for a split in profits.

While the preceding example discusses the coupling of offers, either for a limited time or with a limited quantity, another example is the process of amalgamating products, services or information that complement each other, indefinitely, into a new and completely separate product.

If your alliance sells a product that bundles well with yours, for example, she can add to her portfolio your products as bonuses, add-ons or even additional products, which may be customized or co-branded.

In other words, beyond a simple affiliate program where the other sells your product for a commission or licenses it for extra sales, both of you create a new and entirely distinct product that can be sold on both sites, simultaneously.

And as a result, you also share in each other's resources, including clients, experience, loyalty, exposure, sales potential, site traffic and affiliate networks (especially if you both have an established affiliate base that can be easily mobilized).

For example, you sell cookware online. You can easily team up with a publisher specializing in cookbooks and throw a book in the mix. While you raise the price and split the profits with the publisher, you instantly raise the perceived value of the cookware through a co-branded approach or a combined package of non-competing products or services.

And best of all, each of you market the "new" product separately while sharing in each other's networks -- thus doubling the marketing effort.

2) Replicable Files
With the advent of computers and the Web, copying and pasting is one of the easiest things to do. Granted, it is also one of the reasons why viruses can spread tremendously fast, as well as why programs such as Napster are such a point of contention for many copyright holders. But putting the legalities aside, one can certainly take advantage of this ease of replication in order to expand one's exposure -- quickly and effortlessly.

If you played video arcade games about a decade ago, you might remember one called "Zero Wing." It's an arcade game in which a inter-galactic battle takes place in the year 2101, where your job is to defend planet Earth from an alien invasion led by the dreaded warrior Cats.

While Zero Wing may have been a favorite among teenagers, the fad faded until video game manufacturer Sega Genesis released their version of the popular arcade game in 1998, giving it new breath.

But this time, an animated introduction was added. "In 2101, war was beginning," it quipped. A dialog between the ship's captain and Cats ensued, offering these priceless gems: "You have no chance to survive make your time." "All your base are belong to us." "Someone set up us the bomb!"

And many others.

Obviously, this poor Japanese-to-English translation has made a few people grin. But in the summer of 2000, a strange craze began. Graphically-altered files populated the Internet -- on message boards, newsgroups and emails. They included pictures of outdoor billboards, businesses and road signs donning "All Your Base Are Belong to Us" insignias.

"'All Your Base' spread from office to office like a benign virus," writes Chris Taylor in a recent Time Magazine issue. This benign virus to which Chris is referring is a rock video (developed in Shockwave Flash), which is, essentially, a mini-slide show consisting of "All Your Base" pictures.

According to PlanetSeige.com, the 'All your Base' craze, which started as a tiny inside joke, has now become "an explosively popular Internet phenomenon." National newspapers, such as the Ottawa Citizen, USA Today and San Francisco Chronicle, wrote articles about the "conspiracy." An online retailer sells even AYBABTU memorabilia.

Obviously, using viral marketing with replicable files can be tremendously effective, spreading a message very quickly. Thus, using the Internet as a way to automate, leverage and increase the spread of that message using these easy to copy files can help to multiply your marketing -- almost exponentially.

For example, files that can be easily downloaded, copied and spread around include ebooks, applications (John Audette, the owner and moderator of Adventive.com, calls these "ad-apps," short for "advertising-oriented applications") and web-based, traffic-generating scripts (like referral systems, discussion forums, free email accounts and greeting cards).

For instance, my website offers a free ebook entitled "The 10 Commandments of Power Positioning." It's a freely downloadable and distributable PDF file -- a format that's compatible with PC's and Mac's. As of today, I estimate the number of downloads to be over 120,000. Others simply link to my site, which increased my site's link popularity and search engine ranking. Others offer it directly on their sites, or co-branded the book with their business.

Mini-applications, slide shows and screen savers are some of the many tools you can use. Let me share with you an example. Just recently, I consulted with an online business and suggested as one approach the creation of a viral marketing tool. While the name shall remain confidential for obvious reasons, it was a personals site (i.e., a classified ad site for people looking for an encounter, friendship or the "love of their life").

My suggestion was the creation of small application, with the help of an economical programmer -- even a student of a local technology school. This small yet freely replicable file can be a survey of sorts, much like a "love meter" or "love test" application that questions recipients, analyzes responses and offers suggestions. Examples are personality profiles, levels of compatibility between mates, astrological signs and so on.

The application can display links back to the site, especially for retrieving the results. In other words, once the questions are answered by the recipient, the application does not offer the results in a direct sense but provides links back to the site for users to click and read about their specific "score." Consequently, users are then "pushed" to visit the site to retrieve their results, similar to online greeting cards. They will hopefully be interested in browsing further once there.

This is just one example. Freely distributable applications (or "ad-apps") like these can be made in many different ways for many different situations. Here's an example: a financial advisor sells a stock tips book on his website. Her ad-app is also a survey but used much like an initial free consultation instead. Once the application churns out the results, the text can include references back to the book or links back to the site. To illustrate, one answer can say something like:

"Thank you for using the investor quotient evaluator. Your 'IQ' is 120, with a [whatever] personality type. It means that you are a savvy yet careful risk-taker, and [... etc]. You have an affinity for [whatever] stocks. Chapter 12 of my book, 'What Big Bulls Don't Brag About,' offers a series of specific strategies for investors with your quotient. To order or learn more about the book, click here. [Etc.]"

3) Leveraged Links
Online, publicity is a required marketing component. With the help of viral marketing, however, your message can spread online with results that are faster and more far-reaching than any other form of word-of-mouth advertising. The ultimate goal is to populate as many emails, message forums, newsletters, newsgroups and websites as possible. Offering free content with a resource box at the end linking back to your site is one of the easiest ways to multiply your online exposure.

Some sites and even applications, like those mentioned above, can help to spread it for you. You can syndicate your content through third parties, or use applications that can stream content directly on one's desktop.

Similarly, the greatest leverage of all is that of other people's marketing efforts. You want to multiply your link all over the Internet through the help of other people without much effort on your part. Of course, this can be achieved in many ways.

Look at Hotmail's success, for example. A link to Hotmail.com and an invitation to register for their free service is added at the end of each message sent through their system. And the result: hundreds of thousands of users registered in less than a few months. You can certainly use a similar tactic by simply offering something for free and encouraging others to link to you, promote it for you, or pass it around freely to others.

If you don't have anything free to offer, another strategy is to create a message that incites curiosity -- an idea or a "buzz" about your business, including any buzz through which you are visible -- and encourages others to disseminate that message, especially online. Creating curiosity is the key, for people are instinctively curious. If you can somehow tap into that common human behavior, your message can spread very fast.

Here's a case in point. Nearly half a million people a day were calling a New Jersey investment firm's voice mail just to hear the sound of a duck quacking. Their automated reception, which began with those typical corporate prompts, such as "to request a new account kit, press two," included as its final option, "if you would like to hear a duck quack, press seven."

The brokerage firm, which has a mallard as its mascot, decided to throw in the sound of a duck quacking as an option on their toll-free line. Being the last in a series of several message prompts, the broker thought that nobody would even notice. But word spread so quickly that, with the phone number circulating throughout the Internet and particularly by email, more than 270,000 people called the line by the end of the first month. "We didn't do anything," said the firm's CEO. "We just left it on our voice mail and the Internet took care of the rest."

Nevertheless, the first step in viral marketing is to develop your unique selling proposition, or USP. Aside from all the other steps, if you master this one you will create word-of- mouth advertising as a natural byproduct, without effort. You can generate curiosity by adding a sense of mystery to your message, even an oddity or incomplete story -- one that only your product or site can complete. People will need to buy it (or visit it) in order to find out the "rest of the story."

Then leverage your marketing by using tools that can help the viral process. Write an ebook. Create a screen saver. Program an application. Offer a checklist. Record a sound bite. Give a free online consultation. Digitize a video. More importantly, if you can use a network of people that can help to distribute them freely for you, either by offering an incentive or adding an element of curiosity, you will propagate the knowledge of your existence on the Web very quickly, like a virus.

Listen to the Interviews of the Leading Entrepreneurs in the World Who Are Heroes That Are Pursuing Their Dreams With Every Ounce of Strength and Faith.
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Michel Fortin is a direct response copywriter, author, speaker and consultant. His specialty are long copy sales letters and websites. Watch him rewrite copy on video each month, and get tips and tested conversion strategies proven to boost response in his membership site at http://TheCopyDoctor.com/ today.
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September 02, 2006

"Want a Sticky Site That Sells? Forget Content!" by Michel Fortin

Listen to the Interviews of the Leading Entrepreneurs in the World Who Are Heroes That Are Pursuing Their Dreams With Every Ounce of Strength and Faith.
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Michel Fortin is a direct response copywriter, author, speaker and consultant. His specialty are long copy sales letters and websites. Watch him rewrite copy on video each month, and get tips and tested conversion strategies proven to boost response in his membership site at http://TheCopyDoctor.com/ today.
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An interesting debate is currently raging among copywriters, web designers and content developers about the differences, if any, between writing copy for the web versus writing content.

According to prolific copywriter Nick Usborne of ClickZ.com fame, a recent survey conducted among the readers of his email newsletter "Excess Voice," which is available at NickUsborne.com, offers some interesting results. They seem to be split almost three ways: one-third consists of copywriters, another content writers and the final third both.

This is an important debate, I believe, since all online copy is content but not all content is copy. And that's a real problem.

Most web designers, webmasters and content writers develop text for websites in a way to educate visitors. They also write it with the notion that "content is king," "content increases search engine rankings," "content makes a website sticky" and so on. That's all fine and good.

But I believe content fails when it strives only at informing the reader, and thus lacks important elements that take her "by the hand" and compels her to do something -- anything, including the simple act of reading.

In other words, while some websites may compel our attention, others fail to propel our actions, too. And their owners often end up screaming, "Why is my website not producing any sales," "why am I getting a lot of traffic but such a poor response" or "why are people leaving so quickly (or after they got what they came for)?" Well, if content is king, copy is the castle.

The Internet is not a traditional medium -- at least not in the broadcast sense. It is intimate, dynamic and interactive. People are more involved when reading the content of a website than reading a conventional print publication, watching a show on TV or listening to a program on the radio.

And with the Internet, people have a powerful weapon that they don't have with other types of media, and they usually never think twice about using it when the need confronts them: their mouse.

So, the idea is this: forget about writing content, at least in the traditional sense. Think copy. Think words and expressions that compel the reader to do something, even if it's just to continue reading.

According to web dictionary Atomica.com, "copy" is defined as "the words to be printed or spoken in an advertisement." ("Advertisement" is defined as "a notice or announcement designed to attract public patronage." It's calling for some kind of action. It's selling something, in other words.)

But the word "content," on the other hand, is defined as "the subject matter of a written work, such as a book or magazine." And keep in mind that there's no mention of the Internet, here.

Nevertheless, this is why I submit that, with its multitude of links, scripts and hypertexts, the Internet transforms the passive reader into an active, responsive participant. (Or make that "response-able.") And she must therefore be treated as such -- as a participant, not a reader.

Look at it this way: a book is limited by its front and back covers. When the book is done, it's done. The web, however, is not. If your content does not strive at getting the reader to do something, whether it's to buy, subscribe, join, download, call, email, fill out a form, click or whatever, then you need to seriously rethink your content and the words you use.

Here's my explanation of the difference between content and copy. Content informs. Copy invites. Even if content invites a reader to keep reading, it's still selling an idea. It's still calling for action. And it's still copy.

If your web page is only meant to inform people like some kind of book, then it's content. (And like closing a book once it's read, the only action left is to exit the website or close the browser.) But if it contains links or more content, then it's copy. And you need to write content with that mindset.

Ultimately, incorporate within your content a direct response formula that compels your readers to do something. Don't leave them hanging. Take them by the hand. Integrate a call for some kind of action, in other words. Ask your reader to "buy now," "join today," "get this," "download that, or ...

Listen to the Interviews of the Leading Entrepreneurs in the World Who Are Heroes That Are Pursuing Their Dreams With Every Ounce of Strength and Faith.
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Michel Fortin is a direct response copywriter, author, speaker and consultant. His specialty are long copy sales letters and websites. Watch him rewrite copy on video each month, and get tips and tested conversion strategies proven to boost response in his membership site at http://TheCopyDoctor.com/ today.
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September 01, 2006

"Boost Your Conversion Rate In Three Steps" by Michel Fortin

Listen to the Interviews of the Leading Entrepreneurs in the World Who Are Heroes That Are Pursuing Their Dreams With Every Ounce of Strength and Faith.
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Michel Fortin is a direct response copywriter, author, speaker and consultant. His specialty are long copy sales letters and websites. Watch him rewrite copy on video each month, and get tips and tested conversion strategies proven to boost response in his membership site at http://TheCopyDoctor.com/ today.
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When I critique, edit or rewrite sales copy, I discover that many clients commit common errors. Granted, not all of them are writers. But most of them fail to drive customer actions not because they lack writing skills but because they fail to look at their copy from their readers' perspective.

Although unintentional, they're so involved with their business or product that they tend to forget their prospects. They tend to explain things in ways that only they understand. They tend to forget the number one axiom in copywriting:

Different words mean different things to different people.

Let me share with you at least three simple steps you can take now to increase the readability of your copy, the excitement level of your offer and the responsiveness of your readers.

1) Lace Your Copy With Headers
On the Internet, people don't read. They scan. Unlike a book that's purchased for the purpose of being read from cover to cover, people seldom read entire web pages from top to bottom.

How often do you read entire newspapers, for example? More than likely, you scan them quickly and stop at any headline that captures your attention, piques your curiosity and pulls you into the article. On the Internet, that behavior is even more prevalent.

Moreover, reading web or sales copy, especially long copy salesletters, is a wearying task and hard on the eyes. So, don't write to be read. Instead, write to be scanned. Keep paragraphs brief, and incorporate headers throughout your copy in order to direct your readers' eyes.

Make your lines short, either within small tables of no more than 600 pixels wide or 70 characters in length. And refrain from writing your paragraphs deeper than four to five lines, too. If you have to, cut them up into smaller ones. Above all, add a header at every two to five paragraphs.

Make your headers prominent by using different sizes, colors or fonts. And avoid overused, stale and hackneyed expressions, such as the common "Welcome to [Whatever]." Lace your copy with powerful yet brief headers that are inviting, invoking and informative.

When your readers scan your copy, your headers must be strong enough to stop them in their tracks and to make them feel that the following text cannot be ignored. In fact, write your headers with the assumption that the preceding text was not read at all.

Here's an example. Let's say you promote business opportunities or show people how to find them. Instead of, "Home-Based Business Success," use, "Uncover Profitable Opportunities Hidden In Your Home!" Rather than, "Affordable Diamond Business Opportunities," say "Mine Your Own Business ... At Rock Bottom Prices, Too!"

2) Blend Your Copy With Bullets
Directing the eye is an important element of copywriting. In order to direct your readers' actions, you must first direct their attention. While an effective headline will capture it, captivating their attention is a whole different issue.

Maintain your readers' attention with bullets. Bulleted lists are effective because they are captivating, intriguing and pleasing to the eye. They can help to reinforce the offer, give readers a visual break and are clustered for greater impact. This is particularly true with long copy offers.

In fact, an effective way to use bullets is when they follow the words "you get" and "reasons why," such as "with this [product] you get" and "here are the reasons why [you must buy now]." They give the reader the ability to know, instantly, what they get out of reading further or responding.

Here's an example. Let's say you sell an exercising machine that helps to strengthen the abdominals. You can say, "With your new Abdominoflex Machine, here's what you get," and then you follow it with a bulleted list of the various benefits a customer receives from your machine, such as ...

A system that provides an easier yet intense workout that
will burn off unwanted calories more rapidly and enjoyably;

A scientifically designed exercise regimen laser-targeting
specific areas for a faster, firmer and shapelier figure;

A compact, lightweight and space-saving machine that can be
stored right under your bed and pulled out only when needed;
... And so on. Also, you can use bullets to list the various consequences of going ahead (or not) with your offer. For instance, you can use them to reinforce scarcity-enhancing elements (such as deadlines) and emphasize the negative consequences of not enjoying the benefits of your offer.

3) Paint Your Copy With Pictures
Another strategy is to use words and phrases that help to paint vivid pictures in the mind. When people can visualize the process of doing what you want them to do, including the enjoyment of the benefits of your offer, you drive their actions almost instinctually.

The brain, according to "Psycho-Cybernetics" by Dr. Maxwell Maltz, is a goal-seeking mechanism. If I told you not to think of a white flower, you would still think of one because I directed your mind by giving it a goal. But if I told you to think of a pink one, you would then not think of a white one.

In order to direct your readers' actions, you must also direct their minds. Use mental imagery and picture words that invite, entice and incite. Guide the mind and you guide the action.

We think in relative terms. And we are predominantly visual, too. Our brains have a tendency to translate messages into their visual equivalents in order to appreciate what they are being told. In plain English, the mind thinks in pictures, and not in words or numbers.

For example, if I told you to think of a garbage can, you're not going to think of "G," "A," "R," etc. You'll visualize a garbage can. The more I describe it to you as well as the more senses I engage in my description, the more realistic it becomes in your mind, including its color, smell and texture.

During a televised newscast, a reporter, flying over the scene of a forest fire in her station's helicopter, was asked, "How big is the fire?" In a voice partially drowned by the whizzing sounds of helicopter blades, she said, "It's over 140 acres of land, which is about 200 football fields back to back."

Similarly, compel your readers not only with vivid picture words and mental imagery but also with stories, examples, analogies and metaphors that they can intimately understand and appreciate. Help your readers to paint the kinds of pictures you want them to paint.

The more vivid the words paint, the easier it will be for the mind to decode the message you are conveying into something your readers can understand, appreciate, relate to and, above all, act upon.

In Conclusion, Remember This ...
I agree that copywriting may not be an easy task for many. But one of the most important steps you can take is this: look at your website through your readers' eyes. Imagine coming across your site for the first time. What would you read? Where would your eyes go? What would your mind think?

More importantly, what would you do?

If you hesitate at any point, realize that hesitation on your part is confusion on the part of your readers. And confusion often leads to procrastination. If your readers are confused, they will do nothing.

Listen to the Interviews of the Leading Entrepreneurs in the World Who Are Heroes That Are Pursuing Their Dreams With Every Ounce of Strength and Faith.
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Michel Fortin is a direct response copywriter, author, speaker and consultant. His specialty are long copy sales letters and websites. Watch him rewrite copy on video each month, and get tips and tested conversion strategies proven to boost response in his membership site at http://TheCopyDoctor.com/ today.
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August 31, 2006

"Headlines That Pull, Persuade and Propel!" by Michel Fortin

Listen to the Interviews of the Leading Entrepreneurs in the World Who Are Heroes That Are Pursuing Their Dreams With Every Ounce of Strength and Faith.
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Michel Fortin is a direct response copywriter, author, speaker and consultant. His specialty are long copy sales letters and websites. Watch him rewrite copy on video each month, and get tips and tested conversion strategies proven to boost response in his membership site at http://TheCopyDoctor.com/ today.
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When writing direct response copy, there are a few things that can maximize the responsiveness of your message. The first and most important element that can turn any website, salesletter or ad into an action-generating mechanism is the headline.

A headline is meant to do two vital things.

First, it needs to grab your reader's attention. Realize that people surfing the web are click-happy. They tend to scan web pages quickly, even many of them simultaneously. Your site is but a blur. So, your headline must be prominent and effective enough to stop them.

Second, your headline needs pull the reader into the copy and compel her into reading further. To do that, it must cater to a specific emotion or a relevant condition -- one to which the reader can easily associate. Here's a list of "triggers," coupled with actual examples I used in the past:

Curiosity ("Revealed! Closely Guarded Secrets For ...")

Mystery ("The Five Biggest Mistakes to Avoid By ...")

Fear ("Over 98.4% of People End up Broke When ...")

Pain ("Suffering From Needless Back Pain? Then ...")

Convenience ("How to Increase Your Chances With ...")

Envy ("How Fellow Marketer Pummels Competitors By ...")

Jealousy ("They All Laughed When ... Until I ...")

Sloth ("Slash Your Learning Curve By 57% When ...")

Love, Lust ("Make Her Fall in Love With You With ...")

Shock ("Finally Exposed! Get The Dirty Truth On ...")

Greed ("Boost Your Income By More Than 317% When ...")

Pride, Power, Ego ("Make Fellow Workers Squirm With ...")

Assurance ("... In Less Than 60 Days, Guaranteed!")

Immortality ("Reverse The Aging Process With ...")

Anger ("Banks Are Ripping You Off! Here's Why ...")

By the way, most of these headlines were enormously successful for my clients, not because they were tested and tweaked (and most of them were), but because they were actually stolen from other, equally successful ads or salesletters. All "great" copywriters do this. They steal. They recycle. They copy. They model. They swipe.

And they adapt.

Of course, they must not be copied literally. (There's a big difference between plagiarism and modelling.) But they can be easily adapted to fit the market, the offer and the message. I have a large swipe file that contains copies of ads, websites, direct mail pieces and salesletters I come across. I then turn them into templates or "fill-in-the-blanks" formulas.

Study and model successful copywriting as much as you can. Dan Kennedy, my mentor and a hugely successful copywriter, teaches his students this exercise: buy tabloids, such as The National Enquirer, on a regular basis. Of course, the publication may be questionable for some, and it may not necessarily fit with your style or cater to your market.

But here's the reason why.

Ad space in tabloids is excruciatingly expensive. If an ad is repeated in more than two issues, preferably copy-intense ads or full-page advertorials, common sense tells you that the ad is profitable. Rip out the ad and put it into your swipe file. (If you don't have one, a shortcut is to copy someone else's, or swipe from proven list of successful headlines.)

Then, copy the headlines into a document. They can be easily converted into "fill-in-the-blanks" formulas. And believe me, they work well with almost all markets. I've tried these types of headlines on both low-end and high-end clients, from simple $10 products to six-figure investment opportunities. And they worked quite effectively in both situations.

The cosmetics of a headline is equally important if not more so. The type must be bold, large and prominently placed, even written in a different font or typestyle. It must "scream" at your readers. Don't worry if it's too harsh or too long. (My experience tells me that the longer headlines pull the most, even for professional clients or in conservative situations.)

Specificity is also quite important. The more specific you are with your headline, the better the response will be. Use odd, non-rounded numbers because they are more believable and pull more than even, rounded numbers. (In its commercials, Ivory Soap used to say it's "99.44% pure." Of course, that number is more believable than "100%.")

Whenever possible, be quantifiable, measurable and time-bound. For example, you're promoting some "how-to" marketing program. Don't say, "increase your income" or "make money fast." Words like "income" and "fast" are vague. Be specific. Say, "How six simple sales strategies helped me stumble onto an unexpected $5,431.96 windfall -- in less than 27 hours!"

The bigger the numbers are, the greater the impact is. If you say "five times more," replace it with "500%" (or better yet, "517%" or "483%"). Don't say "one year," say "364 days." The brain thinks in pictures, not numbers or words. Both "terms may mean the same thing, but one looks bigger.

Using some of the triggers mentioned at the beginning, here are some examples of being specific with your headlines:

"Nine Jealously Guarded Techniques That ..."

"Here Are 17 of My Most Prized Recipes For ..."

"How I Made $42,791.36 in Only 11 Days With ..."

"Boost Your Golf Drives By 27 Yards When ..."

"A Whole New Way to Lose 45 Pounds in 7 Weeks With ..."

"Marketing Toolkit Contains 35 Powertools That ..."

"Follow These Eight Magical Steps to ..."

"Read This 22-Chapter, 376-Page Powerhouse ..."

"The 10 Commandments of Power Positioning ..."

"Chop Paperwork By as Much as 47% When ..."

"Slash Your Learning Curve By Four Weeks With ..."

"... And Start Using Within Only 33 Minutes!"

My favorite headline formula is the "gapper," which is based on the pain-pleasure principle. In sales, it's referred to as "gap analysis." (Dan Kennedy calls it "Problem-Agitate-Solve." That is, you start by presenting a problem, you agitate your audience by making the problem "bigger," more significant and more urgent, and then you present your solution in the offer.)

With the "gapper," there's a gap between a prospect's problem and its solution (or a gap between where one happens to be at the moment and where that person wants to be in the future). But many prospects either do not know there is in fact a gap or, because it is one, naturally have a tendency to ignore it. It's simply human nature.

So, a headline that communicates the presence of such a gap -- or one that widens it (which can also be accomplished through other components, such as a surheadline, subheadline, "lift" copy, sidenotes or opening statements) -- will likely appeal to those who can immediately relate to it (i.e., people within that specific site's target market).

By opening the gap or widening it helps to reinforce a sense of urgency in the mind. After the headline, visitors will want to know how, by browsing further, they can close that gap. And the wider the gap is, the greater the desire to close it will be. Why? Because it appeals to stronger motives.

Abraham Maslow, the famous psychologist who developed the hierarchy of human motives, stated that the foundation of all human needs is our need to survive. Once satisfied, the next one is our need for safety. Our need to be with other people is next, followed by our need to feel appreciated. Finally, our need to be challenged is at the top.

The "pain-pleasure principle" states that people either fear pain (and try to avoid it) or crave pleasure (and try to gain it). When given a choice between the two, however, pain is a superior motive. Our need to survive and feel safe, which are at the bottom of Maslow's pyramid, rule over all other needs.

So, a headline that instantly communicates a problem (i.e., a painful situation or a potentially painful one that may arise without the benefits of your offering) will have more i